Return & Refund Policy

At Zhiweizhai, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please contact us so we can assist you with your request.

Return Eligibility

We accept eligible return requests within 30 days of delivery. To be eligible for a return, the item should generally be unused, in its original condition, and returned with its original packaging and accessories when applicable.

Certain products may not be eligible for return due to their nature, condition, customization, or other applicable restrictions.

How to Request a Return

To request a return, please contact us at online@zhiweizhai.shop. Please include your order number, the item you would like to return, and a brief explanation of the reason for the return.

We will review your request and provide you with the appropriate return instructions.

Refunds

Once we receive and inspect an eligible returned item, we will notify you regarding the status of your refund.

If your return is approved, the refund will be issued to the original payment method used for the purchase. Please allow several business days for the refund to appear, depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible. Please provide your order number and clear photos of the item and packaging so that we can review the issue and assist you.

Return Shipping

Unless the return is required because of an error on our part or because you received a defective or damaged product, return shipping costs may be the responsibility of the customer.

Refund Exceptions

Items that are returned used, damaged after delivery, incomplete, or otherwise not in their original condition may not qualify for a refund.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Zhiweizhai Fast Food LLC
633 N Spring St 5
Los Angeles, CA 90012
United States

Email: online@zhiweizhai.shop
Phone: +1 (626) 640-7989